The importance of conversation

As part of the initiation of an impact assessment project, where we'll be using SenseMaker to monitor the way tertiary students progress towards graduation, we have been given a stack of reading as background and context.

One of the quotes that has stood out so far is this:

Conversations are the way workers discover what they know, share it with their colleagues, and in the process create new knowledge for the organisation. In the new economy, conversations are the most important form of work ... so much so that the conversation is the organisation.

Alan Webber - "What's So New About the New Economy." Harvard Business Review